Businesses are more and more leveraging social media to reach large numbers of their customers and understand their needs. Sentiment analysis tools within VOZIQ platform helps in automatically segments this information into positive, negative and neutral mentions, to help businesses understand they key drivers of positive and negative customer sentiments around their products and services. This intelligence and root cause information helps businesses in maximizing key drivers or positive sentiments and minimizing key drivers of negative sentiments, thereby increasing customer loyalty and lifetime value with relatively low costs.
Customer loyalty management workflows driven by VOZIQ complement all other existing approaches, and clearly show root causes of customer dissatisfaction for delivering measurable improvements in satisfaction, and thereby increase net promoter scores. Realizing the ease of use and the benefits, companies are investing in this technology to improve overall customer satisfaction using VOZIQ for improving customer satisfaction and improve their net promoter scores.